WITHDRAWAL AND TRANSFER POLICY
Organising an event requires a considerable amount of forward-planning, time, risk and expense.
Finance is committed prior to the event to such items as BTF race permits, administration, insurance, advertising and printing costs. We also have to book venues, arrange first aid cover, equipment and specialist services such as timing and results, hire lifeguards, and commit to the event before any entry fees have been collected.
If for any reason we have to cancel the race due to events beyond our control (force majeure), a full refund will be provided in accordance with the Conditions of Entry.
If you do need to withdraw from any of our events, and provided we get enough notice, we are prepared to give you an element of your entry fee back.
This is our withdrawals policy for all our events:
You must notify the race director in writing by email. Send your withdrawal email to email@example.com with your name and the word 'withdrawal' in the subject line.
In the body of the email please provide your name and date of birth to ensure we credit the correct individual. For security, the refund will be credited back to the original payment card
The date of your withdrawal is as shown on the email we receive.
Refunds will be issued as follows (based on notification as per email date):
6 weeks or more prior to event = 80 % Refund
4-6 weeks prior to event = 50% Refund
Less than 4 weeks prior to event = No Refund
We appreciate that participation is often booked many months in advance and that sometimes plans change or injuries occur. With this in mind, we are prepared to offer entrants the opportunity to transfer their place to another individual BUT only up to June 30th, 2019. After this date, no transfers will be possible.
This is our transfer policy for all our events:
You must notify the race director in writing by email. Send your Transfer email to firstname.lastname@example.org with your name and the word ‘transfer’ in the subject line.
In the body of the email please provide your name and date of birth to ensure the correct place is transferred.
On behalf of your replacement, you will also need to supply the following details:
- first name
- last name
- date of birth
- phone number
- emergency contact name
- emergency phone number
- relevant medical conditions
- t-shirt size
- estimated swim time (mm:ss)
- team/club name.
It will be your responsibility to arrange payment from your replacement.
The date of your request for transfer of place is, as shown on the email we receive.
This is our deferment policy for all our events:
Entries cannot be deferred to another event or another year.